Krili Insurance covers accidental damage, theft, and liability for items rented through our platform. Coverage begins when the renter picks up the item and ends when it's returned.

To file a claim, go to your rental history, select the affected rental, and click 'File Insurance Claim'. Provide photos and a description of the damage or incident. Our team will review within 24-48 hours.

The deductible varies by item category, typically ranging from 100-500 Dh. Higher-value items may have higher deductibles. The exact amount is shown before confirming each rental.

Normal wear and tear, pre-existing damage, intentional damage, and items used outside agreed terms are not covered. Cosmetic damage that doesn't affect functionality may have limited coverage.

Most claims are processed within 3-5 business days. Complex cases may take up to 10 business days. You'll receive email updates throughout the process.